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RELMAX INTERNAL SYSTEMS
ACCOUNT HELP

Accounts are issued by IT.

Vantage has no self-service password reset by design: there is no public sign-up, and an emailed reset link would be a way in that bypasses your second factor.

RELMAX INC. — INTERNAL USE ONLY NOT A PUBLIC SERVICE
FORGOTTEN PASSWORD OR LOST DEVICE

Getting back in

01

Forgotten password. Message #it-help and ask for a reset. An administrator sets a temporary password that you will be asked to change at first sign-in.

02

Lost your authenticator. Use one of the recovery codes issued when you enrolled — the link is on the code entry screen.

03

Lost both. An administrator can reset your second factor from the Users section. You will re-enrol on your next sign-in.

04

Locked out after failed attempts. The lock clears itself after 15 minutes. An administrator can clear it sooner.

Back to sign in
LOCKED OUT? MESSAGE #IT-HELP SESSIONS LOGGED — POLICY IT-SEC-04